Alert Manager Enterprise 3.4 Released
Datapunctum
Sep 23th, 2024
New in Alert Manager Enterprise: Native Ticketing Integration & More
We’re excited to announce a series of new capabilities in Alert Manager Enterprise (AME), designed to make alert handling, collaboration, and automation even more powerful — starting with native ticketing integration.
Native Ticketing Integration
With this new feature, AME can now:
Automatically create, update, and close tickets in external systems based on alert states.
Use custom mappings and templates to adapt to your ticketing platform.
Maintain bi-directional status sync between alerts and tickets.
Seamlessly integrate into the AME workflow engine for conditional logic and automation.
The initial release supports ServiceNow (SNOW). Jira integration is scheduled for release later this year.
Why This Matters
No per-user licensing: Unlike many commercial tools, AME does not impose a per-user subscription model — making it cost-efficient to scale integrations like ticketing across teams and use cases.
This allows you to triage directly within Splunk, using all available alert context and metadata before a ticket is even created — reducing noise and improving accuracy.
Designed for automation-first workflows, enabling streamlined incident handling across your toolchain.
New: Free Tenant for Security Pack Customers
As part of this release, we’re offering one free AME Tenant to all customers with an active Security Pack subscription. This enables full multi-tenancy support out of the box and lowers the barrier to scaling AME usage across environments or teams.
Other Enhancements
Event filters now allows filtering for the user that is currently assigned
New Event Action to update events
New Event Action to add comments
